Most Commonly Asked Questions


1. My porcelain / fiberglass fixture seems dull in appearance and is hard to clean, what can I do?
The gloss barrier coat has been eroded and there is film trapped beneath. The only way to correct this issue properly would be to encapsulate the surface by refinishing it.

2. How long should my finish last?
With proper care and maintenance you expect to get over 5- plus years, how much more depends on your care and maintenance. Keep in mind however, there are refinished tubs out there that are still in use over 17 years!

3. How long does it take to refinish?
Depending on the fixture, anywhere between 2.5 and 4 hours for a bathtub, and 4 to 5.5 hours for a complete shower and tub. Drying time is 36 – 48 hours (full cure).

4. How durable is it?
Just as technology has improved in so many ways, the coatings we use at CC&G have surpassed ASTM standards and measures for strength and durability. However, Just like a new surface, a refinished surface can be chipped or scratched if it is abused (warranty does not cover abuse).

5. Will my tub look painted?
Most definitely not. In fact most people would have a hard time distinguishing the difference between a new tub and a refinished one. Refinishing is that good if it is done right. With that said, (please keep in mind that all baths are different, configurations, vents, design, and air flows etc). This is not a controlled environment (like a factory). In a factory, atmospheric, air quality, airflow and robots are working in near perfect conditions (even then there can also be slight imperfections).

This means, we can achieve very close to if not nearly as good finishes to the human eye,

but again keep in mind this work is on site and is being performed by human beings using the conditions they have to maximize an acceptable finish. In closing we do our best to maximize our finishes under different conditions that are warranted by the baths we work in.

6. I’m doing a bathroom remodeling project, does Custom Coat & Glaze offer services besides fixture re-glazing?
No, Not at this time.



When Selecting a Contractor/Consumer Protection

When shopping around for the best deal, keep in mind:

That for, most companies that are not local, cannot and will not deliver on what they promise. They rely on newspaper ads where they offer low prices, instant advertising and nothing more.

These companies also use an 800 toll free number, which should give some indication that they are not local, in fact they are most likely out of state operators who run ads, seasonally (usually from either neighboring states, down south, or better yet Canada) some of these fly by night operators work 3 seasons, leave for the winter, come back in the spring.

They usually under the pretext of another company name, and offer you incredible warranties at a cut rate price, this is where the term was coined – you get what you pay for. If there is a problem with your fixture will they come back? This happens more often than not in most trades, although unfortunate, this could happen to you.

CC&G wants YOU to know:

that you can educate yourself on the matter of finding the right quality company to do the work at a competitive price.

CC&G feels compelled:

to mention this topic on the basis of past experience. Since 1997, we have received numerous calls from clients who were dissatisfied with the work. These customers also couldn’t get these operators to come back under a warranty call. These clients all claimed they had thought of low prices, or of too good to be true warranties as the determining factor. These customers would have chosen a local contractor instead if they had to do over again.

CC&G is not insinuating:

that ALL out of state contractors operate like this, we are basically conveying our experiences to you so you can make this rational decision yourself.

So when choosing a refinishing contractor, think of these factors:

  • How long they have been in business
  • Are they registered with the MA Department of Corporations
  • Do they have a local number and address?

Other Good things to think about:

  • Do they have a format on their web site that’s easy to follow (that’s of course, if they do at all) and is it understandable?
  • Were they courteous in answering your questions?
  • Did their newspaper ad sound too good to be true?


Read Our Process and What to expect